Happier patients
Answered day or night
The future of patient access.
Every patient call, answered.
Voice agents that answer every call and book it in your EMR.
- HIPAA compliant, end to end
- BAA with every client
- 36+ EMRs
- 1M+ calls handled
What it does for your practice
Save $382,000+ a year
Hundreds of calls at once
More revenue
Waitlist fills cancellations
Hours back for your team
Done during the call
Front desk · Phones
Voicemails
0
Longest hold
0:00
Line 1
Refill request
AnsweredLine 2
New patient
4:24 AnsweredLine 3
Reschedule
Answered
10:20OpenNew patient · Ana R.Booked by Karing
Monday morning
8:02 AM
New patient · Line 2
Ana R. wants a first visit
Calling another practice →
Every unanswered call is a patient you never met.
Karing answers every one, on the first ring.
By the numbers
1M+calls handled
36+ EMRs
Connects to the EMRs practices already use.No integration fees. We handle the EMR connection.
- +16 more
The work behind the call
Your EMR keeps the record. Karing does the work.
7 examples
Books, moves and cancels visits in your schedule while the patient is on the line.
Takes refill requests and sends them to your team to approve.
Checks where a referral stands and tells the patient what happens next.
Checks prior authorization status and tells the patient where it stands.
Answers billing questions from the patient’s account and leaves a note.
Checks incoming faxes and tells the patient the report is in their chart.
Follows each provider’s rules on every call, the way your front desk would.
Book a demo
See how it works with your EMR in 20 minutes.
Example callJRJ. RiveraMCM. ChenAPA. PatelSOS. OkaforPMP. MorenoRHR. HaddadLBL. BrooksExample 1 of 7
01 Scheduling· J. Rivera
PatientDo you have anything Tuesday morning?
KaringDr. Lee has 9:40 on Tuesday. Shall I book it?
Booked Tue 9:40 with Dr. Lee
Schedule · Dr. Lee
Mon 19Tue 20Wed 21Thu 22Fri 23
9:20Annual visit · A. Patel
9:40New patient · J. RiveraBooked by Karing
10:00Follow-up · T. Nguyen
Written to your EMR
02 Refills· M. Chen
PatientCan you send my refill request to Dr. Lee?
KaringYes, I see it on file. Sending the request to Dr. Lee now.
Request sent to Dr. Lee to approve
Patient record · Refill requests
Last filledSep 14
PharmacyOn file
PrescriberDr. Lee
TodayRefill request · to Dr. Lee to approveBy Karing
Written to your EMR
03 Referrals· A. Patel
PatientHas my cardiology referral gone through?
KaringYes. Sent October 3. Cardiology is scheduling your appointment.
Status shared and noted on the referral
Patient record · ReferralsCardiology
OrderedOct 2
SentOct 3
SchedulingCurrent
VisitNot yet
TodayStatus shared with patientBy Karing
Written to your EMR
04 Authorizations· S. Okafor
PatientDid my imaging authorization go through?
KaringSubmitted. Your insurance is reviewing it. Nothing you need to do.
Patient told insurance is reviewing it
Patient record · AuthorizationsImaging
Imaging · prior authorizationRef 48-2210
Request receivedOct 9
Submitted to payerOct 10
Payer reviewCurrent
DecisionNot yet
Read from the record
05 Billing questions· P. Moreno
PatientI got a bill for $40. What is it for?
KaringThat’s the copay for your September 12 visit. Insurance covered the rest.
Copay explained, note added to the account
Patient account · Statement
Office visit · Sep 12$125.00
Insurance paid−$85.00
Patient copay$40.00
Note$40 copay explained on the callBy Karing
Written to your EMR
06 Faxes· R. Haddad
PatientDid the cardiologist send my report?
KaringYes. It came in by fax this morning and is in your chart for Dr. Lee.
Report found in the chart, patient told
Documents · Fax inboxToday
8:41Cardiology · 3 pages → R. Haddad · ReportsFound
8:12Lab · 1 page → M. Chen · Results
7:55Specialist office · 3 pages → P. Moreno · Reports
7:32Imaging center · 2 pages → S. Okafor · Imaging
Read from the record
07 Your rules· L. Brooks
PatientMy daughter is 4. Can she see Dr. Lee?Age · 4
KaringYes. Dr. Lee sees new patients age 2 and up. Let’s find a time.
Fits Dr. Lee’s rule: new patients age 2 and up
Provider rules · Dr. Lee
New patients age 2 and upFits
Same-day visits until 3:00 PM
Annual physicals 40 min
Checked against Dr. Lee’s rules
Hear a call
Hear it for yourself.
Call our AI front desk. Ask it to book, move or cancel a visit, in any of 70+ languages.
Incoming call
Karing front desk
voice.karing.ai
The first thing you’ll hear
“Hi, I’m Adam, Karing’s AI voice agent. This call may be recorded.”
Free, no sign-up. Talks through your browser.
Try saying
- “Book me for Friday.”
- “Move my visit.”
- “¿Habla español?”
The same agent answers
- Phone calls
- Web chat
- Text messages
- Video intake
Waitlist backfill
A cancelled visit doesn’t have to be an empty one.We call your waitlist and fill it.Some of your best patients are overdue.We call them back in.
What the phones cost you
One hire answers one call at a time.One agent answers hundreds.
See your numbers in a demo
See how it works with your EMR in 20 minutes.
Staffing the phones today
$44,800 a month
8 people × $5,600Front-desk hire: fully loaded, BLS
- Sick days, turnover
- Training every hire
- One call at a time
With Karing
$12,920 a month
2 agents × $2,500 + 39,600 min × $0.20
- Never out sick, never quits
- Fully managed for you
- Hundreds of calls at once
Staff hours on the phone a week
150 hours
Staffing the phonesKaring
Example, not a staffing plan.
Live in two weeks
No IT project. No new tool for your team.Live in two weeks, or your first month is free.
Day 1
Show us your day
- Your SOPs
- Schedule rules
- Sample calls
Day 3
Connect your EMR
Connects to the EMRs practices already use.
- +16 more
We handle the EMR connection Day 7
We build it
Your rules · your call flows Day 10
Test with your staff
- Your SOPs
- Schedule rules
- Sample calls
Sample calls · staff sign-off Day 14
Go live
Live
- 24/7, every day
- 70+ languages
- Hundreds of calls at once
Every call answered
Always open
Every patient gets an answer.
Day or night, in 70+ languages, by phone, web, text or video.
Your phones close at five. Ours never do.
8:00AM
Live
9:42 PMVisit booked
2:14 AMRefill sent
6:05 AMVisit moved
5 PM12 AM8 AM
Every patient, in their language.
ESARSwitched to SpanishSwitched to Arabic
Hola, quiero cambiar mi cita.
Claro. ¿Qué día le queda mejor?
مرحبًا، أريد تغيير موعدي.
بالتأكيد. أي يوم يناسبك؟
ENESARHIURFRRU70+
Phone, web, text and video.
Phone call0:07
Can I move my 10:30?
Yes. Thursday at 9:00 is open.
Web chatyourclinic.com
Can I move my 10:30?
Yes. Thursday at 9:00 is open.
Text message7:12 PM
Can I move my 10:30?
Yes. Thursday at 9:00 is open.
Video visit0:12
Can I move my 10:30?
Yes. Thursday at 9:00 is open.
- PhoneCan I move my 10:30?Answered
- WebCan I move my 10:30?Answered
- TextCan I move my 10:30?Answered
- VideoCan I move my 10:30?Answered
- Phone
- Web
- Text
- Video
A person when they want one, with a summary.
- I need to move my 10:30 to Thursday.
- Thursday has 9:00 or 2:30. Which works?
- Mornings. Can I talk to someone?
- Of course. Passing you to the front desk.
- Hand-off · summary attached
FDFront deskSummary
- Lucía F., returning
- Wants to move 10:30 to Thursday
- Prefers mornings · insurance on file
Picked up at the front desk
One front door
Every location answers the same way.One patient access center for all of them.
Every call measured
Every call ends with a result.
Booked, sent to your team, or handed to your staff with a summary.
Enterprise security
Built for the security review.Patient information stays protected.
Call answered · inside the perimeterInside, with Karing and its BAA-covered vendors: the call, the record, the work. Outside: your EMR.
HIPAA compliant, end to end
Every part of the system that touches patient information is built and run to HIPAA requirements.
A BAA with every client
We sign a Business Associate Agreement with every client. It comes with every plan.
US data centers
Patient information is stored and processed in the United States.
PHI stays protected
Patient information is handled inside our secure infrastructure and written to your EMR. Never sold or used to train AI models, and shared only with the vendors that run the service, under written agreements.
Caller verified first
The agent confirms the caller’s name and date of birth before it shares anything from the chart.
No medical advice
Our agents never give medical advice. Clinical questions go to your care team with a summary.
Who handles patient information
- Phone carrierBAA signed · US data
- VoiceBAA signed · US data
- AI modelBAA signed · US data
- HostingBAA signed · US data
Bring your security questions.
HIPAA compliant · BAA with every client · SOC 2 Type II in progress
Member of
Pricing
Plans
Starter
$2,500 per agent, per month + $0.20/min
- Hundreds of calls at once
- 24/7, every day
- 70+ languages
- Connected to your EMR
- Fully managed for you
Enterprise
CustomMany locations, high call volume
- Agents for every location
- Call flows for every provider
- Custom EMR integrations
- Enterprise security review
- Dedicated onboarding team
- Weekly reports and recordings
FAQ
Questions, answered.
What can the agents actually do?
Your EMR keeps the record. Karing does the work. Our agents answer calls, web chats and texts, and do the work behind each one inside your EMR: booking, moving and cancelling visits, refills, referrals, authorizations and billing questions.
Will it work with our EMR?
Very likely. We connect to 36+ EMRs. Tell us yours on the demo and we’ll show you how the connection works. There are no integration fees. We handle the connection for you.
Is patient information safe?
Yes. Karing is HIPAA compliant, we sign a BAA with every client, and our SOC 2 Type II is in progress. Our agents confirm who’s calling before sharing anything from the chart, and they never give medical advice.
What if a patient needs a person?
Our agents hand the call to your staff with a summary of what the patient asked and what was already done.
How much work is it for my team?
Very little. We design, build, run and keep improving everything. Your team joins one short meeting, tries the agent, and tells us what to change. You go live in two weeks.
Will patients like talking to an AI?
After 1M+ calls handled, what patients dislike most is waiting on hold. Our agents pick up right away, speak naturally in 70+ languages, and get the request done. You can hear one yourself at voice.karing.ai.
What does it cost?
$2,500 per agent per month plus $0.20 a minute. One front-desk hire runs about $5,600 a month once you add taxes and benefits, and answers one call at a time. Try the calculator above, or book a 20-minute demo.
Does this replace our front desk?
No. Your team stays. Karing takes the calls and the work behind them, so your staff can focus on the patients in front of them.
Book a demo
Book a 20-minute demo.
Hear a live call, see it working with your EMR, and see what you’d save.
I run every demo myself.
Shawn C.
Shawn Chaudhery, Co-founder