Patient Privacy Notice

Karing (Sownd Inc DBA Karing) provides AI voice agents and related software that healthcare providers use to answer patient calls and texts, schedule appointments and handle related requests. When you call, text or message a healthcare provider that uses Karing, we handle your information on that provider’s behalf.

Your healthcare provider is responsible for your health information under HIPAA and gives you its own Notice of Privacy Practices. Karing acts as your provider’s business associate: we may use and share your health information only as our agreement with your provider (a Business Associate Agreement) and HIPAA allow. If anything here differs from your provider’s notice or our agreement with them, those control.

To help your provider, we may handle your name, date of birth, phone number and other contact details; the reason for your call or message; details needed to schedule, change or cancel an appointment, request a refill or referral, or answer billing and insurance questions; recordings and transcripts of calls and messages; and technical details such as the number you called from and the time of the call.

We use this information only to provide services to your provider, for example to answer your call, schedule or change appointments, pass requests to your provider’s staff, send reminders and updates your provider asks us to send, keep your provider’s records up to date, keep our services secure, and meet legal requirements. We do not sell your information, we do not use your health information for our own marketing or advertising, and we do not add information about you from outside sources for our own purposes.

We share your information with your provider; with others your provider directs us to contact for your care, such as another provider for a referral or a pharmacy for a refill; with service providers that help us run our services, such as cloud hosting, calling, texting and speech-processing companies, under written agreements that require them to protect it; and when the law requires it. We use de-identified information, which can’t identify you, only as HIPAA and our agreements with providers allow.

If your provider uses Karing to text you, you may get messages such as appointment reminders, care updates or remote monitoring notifications. Your provider sends these messages through Karing and gets your consent, for example when you give it your mobile number. How often depends on your care. Message and data rates may apply. Reply STOP to opt out, or reply HELP or email hello@karing.ai for help. We never sell your mobile number or text-message consent, and we never share them with third parties or affiliates for their marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.

HIPAA gives you rights over your health information, such as seeing and getting a copy of it and asking for corrections. Please contact your healthcare provider to use these rights; their Notice of Privacy Practices explains them. If you contact us instead, we’ll pass your request to your provider. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

We keep information as long as our agreement with your provider requires, then return or delete it as that agreement says. We protect it with the administrative, technical and physical safeguards HIPAA requires, including access controls and encryption of data sent over the internet and stored in our systems.

Healthcare providers may use Karing for patients of any age, including children, under their own policies and HIPAA. Our websites are not directed to children under 13, and we do not knowingly collect information online from children under 13.

No advertising or analytics tags run on this page or on any patient-facing web page we operate. We do not respond to Do Not Track signals.

If we update this notice, we will post the new version here with a new date.

Questions about this notice? Email hello@karing.ai or write to Sownd Inc DBA Karing, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801. For requests about your health information, please contact your healthcare provider.